We're here to help.
Whether you have a question about an order, shipping, returns, or a product, our goal is to make every experience with Shift Supply simple and hassle-free.
Frequently Asked Questions
Where is my order?
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during checkout.
What is your return policy?
If you're not completely satisfied with your purchase, you may return eligible items within our return window. Items must be unused and in their original condition. Please visit our Returns page for complete details.
Can I change or cancel my order?
If your order hasn't been processed for shipment, we'll do our best to accommodate changes or cancellations. Contact us as soon as possible.
What if my item arrives damaged or incorrect?
We're sorry to hear that. Please contact us within 7 days of delivery with your order number and photos of the issue, and we'll make it right.
Contact Us
Need additional help?
Our support team is happy to assist.
Email: support@shiftsupply.co
We aim to respond to all inquiries within 1–2 business days.
Order Support
When contacting us, please include:
- Your order number
- The email used for your purchase
- A brief description of your question or issue
This helps us resolve your request as quickly as possible.
At Shift Supply, we believe great products should be backed by great service. Thank you for choosing us—we appreciate your support and look forward to helping however we can.