At Shift Supply, we're committed to getting your order to you as quickly and safely as possible. Below you'll find information about our shipping process, estimated delivery times, and order tracking.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders are processed Monday through Friday, excluding weekends and major holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Typical delivery times:
- United States: 5–10 business days
- International: Delivery times vary by destination and customs processing.
Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, Shift Supply may offer free shipping promotions on qualifying orders.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Shift Supply is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at the time of purchase.
Lost or Delayed Packages
If your package appears to be delayed, please allow additional time for the carrier to complete delivery.
If your package is lost in transit, contact us and we will work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
We'll review your claim and work to provide a replacement or refund when appropriate.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.
These fees are not included in your purchase price or shipping cost.
Questions?
If you have any questions about shipping or your order, please contact us.
Email: support@shiftsupply.co
We aim to respond to all customer inquiries within 1–2 business days.